Puffco Terms Of Purchase

PUFFCO WHOLESALE PROCEDURES

1201 W. 5TH STREET,

SUITE T530

LOS ANGELES, CA

90017-1488

347-697-8322

WHOLESALE@PUFFCO.COM

 

First, thank you for being one of Puffco’s preferred wholesale accounts. We appreciate your

partnership, and we couldn’t do this without your help. The contents below outline what we require

to maintain a consistent brand, customer, and sales experience across all platforms. It’s very

important to Puffco in order to protect our brand integrity, and the customer journey alike. We

reserve the right to withhold our products should our requirements not be met. This document is

meant to inform and develop clear boundaries. It’s only in our best interest to keep you as a client,

and the information below clarifies the basic rules to sustain a healthy relationship.

1. PUFFCO MAP (MINIMUM ADVERTISED PRICE) POLICY:

Puffco MAP Policy:

The MAP Policy ensures that Puffco products are sold at MSRP and no less. The agreement is just

to make sure our products integrity isn’t compromised.

(Please see MAP policy attached)

Puffco has a strict MAP policy, any store caught selling below Puffco’s MSRP will receive:

- First Violation: Receive a verbal warning and be marked in our system.

- Second Violation: Store will be placed on a 90-day ban of all Puffco products

- Third Violation: Store will be placed on a permanent ban of all Puffco Products.

Stores tax ID and address will be circulated on a DO NOT SELL list which is checked

daily by Puffco’s authorized distributors.

2. AFTER-MARKET ADVISORY:

Any Puffco original designs that are replicated or modified, and mass produced without Puffco’s

official consent, are counterfeit products. If discovered that your shop is selling or supplying any

counterfeit products, your account will be immediately terminated and banned from receiving Puffco

products. You will aslo be placed on a do-not-sell list with all of our distributors. Puffco will take legal

action for selling counterfeit products!

3. WARRANTY:

Whenever you have a customer in need, the first thing they should do is to reach out to our support

team and the best way is support@puffco.com . It would be helpful for them to include a summary

and a photo/ recording of the issue. Providing a photo/recording is essential to expediting a solution

to Puffco products. It allows our support team to troubleshoot better when they’re able to see the

problem, rather than interpreting blindly.

Once your customer emails support@puffco.com they will receive an automated response with a

specific ticket number pertaining to their case. Feel free to send us that ticket number and we will

expedite the issue.

Please DO NOT conduct in-house replacements. We understand the urgent need to take care of

customers, but we prefer to handle all warranties in house for analytic purposes.

PUFFCO WILL NOT WARRANTY FULL KITS (ONLY BASES AND BATTERIES)

PUFFCO ORIGINAL PURCHASE PRODUCT WARRANTY

IMPORTANT: BY USING YOUR PUFFCO PRODUCT, YOU ARE AGREEING TO BE BOUND

BY THE TERMS OF THE PUFFCO LIMITED WARRANTY (“WARRANTY”) AND THE PUFFCO

RETURN POLICY SET FORTH BELOW. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ

THE TERMS OF THE WARRANTY AND RETURN POLICY. THIS WARRANTY SHALL NOT APPLY

TO ANY PUFFCO-BRANDED PRODUCTS PURCHASED FROM UNAUTHORIZED RESELLERS

OR UNAUTHORIZED RETAILERS.

THIS WARRANTY CONTAINS THE SOLE WARRANTY OF PUFFCO. THERE ARE NO OTHER

WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OR

IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY AND/OR THE RETURN POLICY,

DO NOT USE THE PRODUCT. IF YOU PURCHASED THE PRODUCT AT WWW.PUFFCO.COM,

YOU MAY RETURN IT WITHIN THE RETURN PERIOD STATED IN PUFFCO’S RETURN POLICY

TO PUFFCO FOR A REFUND. IF YOU PURCHASED AT A PUFFCO AUTHORIZED RESELLER,

YOU WILL BE BOUND BY THE RETURN POLICY OF THE RESELLER.

BOUND BY THE RETURN POLICY OF THE RESELLER.

Puff Corporation (“Puffco”) warrants to the original purchaser (“Purchaser”) of all authentic Puffcobranded

products (a “Product”), for the period of one (1) year following the date on which Purchaser

purchases a Product (“the warranty period”), that the Product shall be free of defects in design,

assembly, material, or workmanship.

If a valid warranty claim is made during warranty period, Puffco will repair or replace, at its option, any

defective Product free of charge.

Puffco may replace any defective Product with, at Puffco’s discretion, a new, a refurbished or a

reconditioned Product of the same model.

In order to qualify for this warranty, the Purchaser must provide the defective Product and a copy of

the original receipt of purchase to Puffco for inspection. The receipt of purchase must indicate the

Product purchased, price paid, date of purchase, and name of merchant.

To request service under this warranty, contact Puffco at, and a Puffco representative will provide

instruction on how to proceed.

This warranty shall be null and void if Puffco determines that the Product has been improperly used,

altered or tampered with in any way.

This warranty does not protect against normal-use wear and tear or damage due to abuse. By way of

example, the warranty does not cover the standard performance degradation of batteries, or atomizer

problems caused by failure to property clean the atomizer.

This warranty does not cover non Puffco-branded products or counterfeit, replica or otherwise nonauthentic

Puffco branded products.

This warranty shall NOT apply to any Puffco-branded Products purchased from unauthorized resellers

or unauthorized retailers.

THIS WARRANTY CONTAINS THE SOLE WARRANTY OF PUFFCO. THERE ARE NO OTHER

WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OR

CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,

AND SUCH IMPLIED WARRANTIES, IF ANY, ARE LIMITED IN DURATION TO THE TERM OF

THIS WARRANTY. IN NO EVENT SHALL PUFFCO BE LIABLE FOR INCIDENTAL, SPECIAL,

DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, LOST

BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY PRODUCT, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow exclusions or limitations on implied warranties or incidental,

consequential or other damages, so the above exclusions and limitations may not apply to you.

4. SHIPPING GUIDELINES:

During holidays, Puffco receives an influx of orders from all sales channels. Due to the influx, orders

may take up to 1-2 business days to fulfill.

If possible, please submit your POs 1-2 days in advance so there is room for unexpected delays.

Likewise, with payment; since the Peak and the Plus V2 was released in 2018 and consumers were

incredibly supportive.

Pending invoices do not secure inventory. Standard methods of payment are credit cards and wire

transfers.

When payment is received before 11AM PST, your order has a better possibility of shipping within one

business day. We do not offer same-day shipping.

Ask your sales representative about expedited shipping! Cost may vary, depending on the weight of

your order.

Don’t forget to refer to our Black Friday & Cyber Monday Guidelines and Wholesale Procedure as well!

Puffco Payment:

Once payment is received, orders are estimated and expected to ship within 24 hours from payment

received or next business day unless noted otherwise. Inventory is not guaranteed when invoices

have not received payment. Standard methods of payment are credit cards and wire transfers.

Money orders may be accepted as a one-time courtesy.

HELPFUL SALES INFORMATION:

Who is Puffco?

We started off as consumers who saw cannabis concentrates as the future of consumption. We

brought together the disciplines of design, technology, and engineering to create Puffco, and a new

standard for consumption. We developed devices with no glues, fibers, or chemicals in any airways,

strictly done in-house. The result was industry leading innovation.

Why are concentrates the future?

Concentrates offer the cleanest, most potent and most flavorful way to consume. Concentrates

are the clearest reflection of the plant they’re derived from. With concentrates, you’re selectively

consuming only the very best parts of the plant, and discarding unnecessary papers, burnt plant

material, or any unwanted bi-products from other means. It’s truly an unparalleled experience of taste

and quality.

The Puffco Plus - Peak technology, Pocket Size:

The most awarded and flavorful concentrate vape pen ever, is now even more improved. The Plus

mouthpiece combines a loading tool, splash guard, and carb cap all in one! The loading tool in the

mouthpiece extends by pressing down on the silicone top, allowing you to scoop concentrates with ease.

This prevents a messy experience, and keeps concentrates where they belong.

It features a coil-less ceramic bowl (for the best possible taste,) 3 different heat settings, and seshmode

functionality that let’s you take a fully medicating hit without holding down the button. It’s not a

vape pen, it’s a pocket rig. Have your consumers treat it like a nail and clean after they’re done.

The Puffco Peak - The highest level of consumption:

This device unlocks the true power of concentrates, providing the clearest expression of the potency,

flavor, and effects of the plant they’re derived from. This means you get the most efficient and

enjoyable experience, faster and easier than ever before, with no learning curve. The Peak has

intelligent temperature calibration, which allows the device to maintain a consistent experience when

seshing. It has an LED light band to display temperature settings and device states, while the haptic

feedback gently alerts you that your dab is ready. The Peak features 4 unique heat settings, that can

provide a flavorful light hit on the lowest setting (blue) and a large plume of flavorful clouds on white.

It has a 20 second heat up time, and lasts around 25+ dabs.

CONFIDENTIAL // OFFICIAL PUFFCO DOCUMENTATION

Helpful Consumer Peak Tips:

1. Don’t pull as hard as you can, the device works best when you start inhaling gently.

2. Clean your atomizer by unscrewing it from the base, and submerging the whole atomizer in

isopropyl alcohol. Be sure to let it dry for 45+ minutes afterward.

3. Hold the button to power it down when you are finished to preserve battery life.

For more information contact: wholesale@puffco.com

We encourage you to reach out with any helpful suggestions, tips on fraudulent accounts or accounts

in violation of our agreement, and any needs you may have. We appreciate your business and look

forward to a positive cooperative relationship.

Please sign and date below to acknowledge you have read this message, and understand the rules.

- Puffco team