By far the #1 FAQ: Will you distribute my product?   
FIRST read our comprehensive blog on the subject, HERE.  
Then, complete an APPLICATION


How do I set up a new wholesale account? 

Fill out this fast and easy REGISTRATION FORM to set up an account. We will contact you within 1 business day to provide you with wholesale access to our catalog. You may then place your orders online at your leisure or you can call our expert Account Managers at 855-790-9999 for assistance. Two other options available to you are to email our sales team ( or you may fax orders to 800-866-2010.

What is your minimum order? 

We offer a low minimum order of $300 to spread amongst over 40+ brands. Orders under $300 can be processed with a $20 Handling Fee.

How do I reach a Sales Rep? 

We have Account Managers available to assist you in building your order, helping you become a product expert & product troubleshooting issues Monday-Friday 9am-5pm PST & via Online Chat Support. Our Account Managers are more than just Sales Reps, they are experts on our products & consultants for you and your purchasing manager.

How do I reach Customer Service? 

You may call 855-790-9999 Ext 1 anytime Monday- Friday 9am-5pm to speak with an Account Manager. We are also available via Online Chat at during business hours. We DO NOT answer customer service inquiries through social media such as Twitter, Facebook, Kik, Google+ or Instagram. Please allow 24 hours for us to get back to you once you have submitted the email. A case will be opened on your account for all matters needing resolve. We strive to close all cases to your satisfaction, within 2-3 business days.

Do we offer discounts?  

Many of our brands allow for bulk pricing, while some may not. Please call your Account Manager for more info. Also, from time to time we offer FREE Shipping promotional deals, as well as semi-annual sales. One discount code/promotional offer per order.

Do we have a print catalog? 

We do! You can find a link on our homepage, or request a hard copy by emailing or calling our Sales Department. We also host our catalog online at Our full online catalog, including pictures and real-time inventory status can be viewed by logging into your account portal. We do have an order form for quick pricing reference that you can download when you log into your online account or request by sending our sales team an email in the contact box above. 

What if you are sold out of an item I want? 

Please opt for an email notification on the product page for the item you need. You will automatically receive an email or phone call upon restock.


Can I place a retail order online? 

We proudly service thousands of the best retail smokeshops in the country. While it is possible to order retail on our site, we are committed to our wholesale buyers & encourage you to seek out our recommended retailers. Any retail orders placed are final and do not qualify for return or exchange. Also, be prepared to submit age verification upon ordering. 

How long does order processing take? 

During normal business hours, we typically process your order in less than 1 hour. We run an efficient operation and promise to ship all order submitted by 2pm PST that same day.

What types of payments do you accept? 

We accept Visa, MasterCard, American Express, Discover Credit Cards, Bank Deposits, Wire Transfers, and Electronic Check. COD services are available to qualified applicants & require a $20 Fee with additional fees for multi box shipments. Please apply HERE.

Can I change my order once it’s placed? 

Once your order has been shipped, it is final. We encourage you to review your invoice right away and if any changes are needed please call 855-790-9999 or send a general inquiry in the contact box above.

I received a message that my order is out of stock. Why did this happen? 

Our inventory is synced at intervals throughout the day. If you have placed an order, the inventory may have become out of stock before the inventory is synced with our system and updated on our website. We will provide you with the option of a credit memo for the item out of stock or you may exchange it for a product of your choice that is of equal or lesser value.

I think I was charged twice, what should I do? 

When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (perhaps you entered your billing address wrong and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days. If you still see unaccounted charges on your credit card statement after 2-3 business days, please contact your bank directly. 

I get an error message when I try to put in my Billing and/or Shipping Address, what should I do? 

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Checkout” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Service at 855-790-9999 or email us in the contact box above.



At Master Minded, we strive to provide excellent service, which includes the security of shipping your packages. We have opted to provide you with multiple options for shipping your order that provides tracking numbers to ensure that you can monitor your shipment as it travels to your doorstep. Most orders will ship via FedEx Ground from Southern California. You will have the option to upgrade to Express Super Saver at checkout.

Do you offer a COD Payment Option? 

Yes. You may call 855-790-9999 Ext 1 to apply or fill out our Online COD Application. We approve most COD applications within 24 hours. All COD’s must be secured by a valid credit card to qualify for Company Check payment. All orders over $3000 must be paid with Guaranteed Funds.

How do I setup an International account? 

Please call our Account Managers at 855-790-9999 Ext 2 to inquire or fill out this online APPLICATION.

How can I track my order?  

Once your item is shipped, you will receive an email directly from FedEx with a link to track your package. If your order is shipping USPS you will receive a tracking number directly from a Master Minded Email (the same way you get a copy of your order).  You may also login to your account portal at to view order status.

Can I pickup my order?  

You may schedule an appointment for pickup between the hours of 2pm-4pm Monday- Friday by calling 855-790-9999 Ext 1

Can my order be delivered?  

Order Minimum for delivery within OC is $500. Orders less than $500 require a $25 Delivery fee. Order Minimum for delivery in LA, IE or SD Counties is $2000. Orders less than $2000 require a $50 Delivery fee.



File A Claim


Give Us Feedback


Return Policy