Master Minded Distribution


About Us

Master Minded Distribution is a full service wholesale distributor of top brands, who proudly supplies Brick & Mortar Retail Smokeshops. Master Minded started in 2011 as the Master Distributor for G Pen by Grenco Science, with a vision to bring retail smokeshops a higher level of products and service than they are accustomed to with traditional suppliers. We now carry a wide range of the industries best brands & highly desirable products at competitive prices. We are proud to provide our small business smokeshop retailers with a full service, easy and support orientated wholesale supplier experience. As a retail smokeshop buyer you can place orders several different ways: by ordering online at your leisure, calling our expert Account Managers for assistance, or by email. We generally fulfill all orders same day and with precise care, ensuring your items arrive secure & on time. Our professional & experienced warehouse team double checks all orders & includes ample promotional supplies. We aim to exceed your expectations in every way! 

 

Our Services

We offer a long list of value added services with the goal of helping your business run smoother and thrive. We understand & admire small business and we are committed to help your business grow.

  • Easy Online Ordering & Account Management: Order online 24/7 & take advantage of low minimum orders, online chat support, full product catalog, wish list management, catalog downloads, loyalty points program, informative Buyer's Blog and more.
  • Same Day Shipping: Orders placed before 2pm PST/5pm EST are guaranteed to ship out same day.
  • Promotional Supplies: We always give you something extra, from posters to stickers to magnets to freebies; we know promotional supplies help you sell.
  • Live Chat Support: Monday- Friday 9am-5pm PST our Sales Team is live online to answer any questions while you navigate our website.
  • Loyalty Points Program: Every order will accumulate loyalty points that can be cashed in for store credit. We appreciate your business and proudly give back to those who support us.
  • Friendly & Accessible Customer Service: Our purpose is to give you an exceptional experience. We will do everything in our power to make sure your needs as a retail buyer are met. 
  • Expert Account Managers: Our Account Managers highly knowledgeable on our brands & products. We are here to answer your questions and assist you in building an order that will do well in your store. 

 

Contact Us

Hours of Operation

Monday – Friday 9am PST to 5pm PST

Call:

Customer Service: 855-790-9999 Ext 1

Account Managers: 855-790-9999 Ext 2

Email:

To reach our sales team about Sales, Wholesale or Purchasing Questions:

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For General Inquiries and Customer Service:

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FREQUENTLY ASKED QUESTIONS

#1 FAQ: Will you distribute my product?:   FIRST read our comprehensive blog on the subject, HERE.  Then, complete an APPLICATION.

GENERAL

How do I set up a new wholesale account? Visit this REGISTRATION FORM to setup an account. We will contact you within 1 business day to provide you with wholesale access to our catalog. You may then place your orders online at your leisure or you can call our expert Account Managers at 855-790-9999 for assistance. Two other options available to you are to email our sales team in the contact box above or you may fax orders to 800-866-2010.

What is your minimum order? We offer a low minimum order of $300 to spread amongst over 40+ brands. Orders under $300 can be processed with a $20 Handling Fee.

How do I reach a Sales Rep? We have Account Managers available to assist you in building your order, helping you become a product expert & product troubleshooting issues Monday-Friday 9am-5pm PST & via Online Chat Support. Our Account Managers are more than just Sales Reps, they are experts on our products & consultants for you and your purchasing manager.

How do I reach Customer Service? You may call 855-790-9999 Ext 1 anytime Monday- Friday 9am-5pm to speak with an Account Manager. We are also available via Online Chat at www.Master-Minded.com during business hours. We DO NOT answer customer service inquiries through social media such as Twitter, Facebook, Kik, Google+ or Instagram. Please allow 24 hours for us to get back to you once you have submitted the email. A case will be opened on your account for all matters needing resolve. We strive to close all cases to your satisfaction, within 2-3 business days.

Do we offer discounts?  Many of our brands allow for bulk pricing, while some may not. Please call your Account Manager for more info. Also, from time to time we offer FREE Shipping promotional deals, as well as semi-annual sales. One discount code/promotional offer per order.

Do we have a print catalog? We do! YOu can find a link on our homepage, or request a hard copy by emailing or calling our Sales Department. We also host our catalog online at www.Master-Minded.com. Our full online catalog, including pictures and real time inventory status can be viewed by logging into your account portal. We do have an order form for quick pricing reference that you can download when you log into your online account or request by sending our sales team an email in the contact box above. 

What if you are sold out of an item I want? Please opt for an email notification on the product page for the item you need. You will automatically receive an email or phone call upon restock.

 

ONLINE ORDERS

Can I place a retail order online? We proudly service thousands of the best retail smokeshops in the country. While it is possible to order retail on our site, we are committed to our wholesale buyers & encourage you to seek out our recommended retailers. Any retail orders placed are final and do not qualify for return or exchange. Also, be prepared to submit age verification upon ordering. 

How long does order processing take? During normal business hours we typically process your order in less than 1 hour. We run an efficient operation and promise to ship all order submitted by 2pm PST that same day.

What types of payments do you accept? We accept Visa, MasterCard, American Express, Discover Credit Cards, Bank Deposits, Wire Transfers, Electronic Check and Paypal. COD services are available to qualified applicants & require a $20 Fee with additional fees for multi box shipments. Please apply HERE.

Can I change my order once it’s placed? Once your order has been shipped, it is final. We encourage you to review your invoice right away and if any changes are needed please call 855-790-9999 or send a general inquiry in the contact box above.

I received a message that my order is out of stock. Why did this happen? Our inventory is synced at intervals throughout the day. If you have placed an order, the inventory may have become out of stock before the inventory is synced with our system and updated on our website. We will provide you with the option of a credit memo for the item out of stock or you may exchange it for a product of your choice that is of equal or lesser value.

I think I was charged twice, what should I do? When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (perhaps you entered your billing address wrong and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days. If you still see unaccounted charges on your credit card statement after 2-3 business days, please contact your bank directly. 

I get an error message when I try to put in my Billing and/or Shipping Address, what should I do? If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Checkout” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Service at 855-790-9999 or email us in the contact box above.

 

SHIPPING INFORMATION

At Master Minded, we strive to provide excellent service, which includes the security of shipping your packages. We have opted to provide you with multiple options for shipping your order that provides tracking numbers to ensure that you can monitor your shipment as it travels to your doorstep. Most orders will ship via FedEx Ground from Southern California. You will have the option to upgrade to Express Super Saver at checkout.

Do you offer a COD Payment Option? Yes. You may call 855-790-9999 Ext 1 to apply or fill out our Online COD Application. We approve most COD applications within 24 hours. All COD’s must be secured by a valid credit card to qualify for Company Check payment. All orders over $3000 must be paid with Guaranteed Funds.

How do I setup an International account? Please call our Account Managers at 855-790-9999 Ext 2 to inquire or fill out this online APPLICATION.

How can I track my order?  Once your item is shipped, you will receive an email directly from FedEx with a link to track your package. If your order is shipping USPS you will receive a tracking number directly from a Master Minded Email (the same way you get a copy of your order).  You may also login to your account portal at www.Master-Minded.com to view order status.

Can I pickup my order?  You may schedule an appointment for pickup between the hours of 2pm-4pm Monday- Friday by calling 855-790-9999 Ext 1

Can my order be delivered?  Order Minimum for delivery within OC is $500. Orders less than $500 require a $25 Delivery fee. Order Minimum for delivery in LA, IE or SD Counties is $2000. Orders less than $2000 require a $50 Delivery fee.

 


 

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